bleams
medical centre
1241 STRASBURG RD - UNIT 4
KITCHENER ON N2R 1S6
TEL: 519-742-4321
FAX: 519-742-1305

Welcome to Smiley Hearing Clinic!
Located within Bleams Medical Centre, we're delighted to offer comprehensive audiological services for both children and adults. Whether you're seeking care for yourself or a loved one, our dedicated team is here to support you on your journey to better hearing health.

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Address
1241 Strasburg Road, Unit 4,
Kitchener, ON N2R 1S6
Hours
Monday, Tuesday & Thursday:
9:30 am to 4:00 pm
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Wednesday & Friday:
9:30am to 12:00pm
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​*After Hours and Weekend Appointments Available By Request
Did you know?​​
You should have at least one hearing test in your adult life between the ages of 21 and 60
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Click here to take our hearing health fitness quiz!
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Source: https://www.hopkinsmedicine.org/health/conditions-and-diseases/hearing-loss/baseline-hearing-test
Our Services
We are pleased to offer a comprehensive range of audiological services to meet your needs. If you don't see what you're looking for listed here, don't hesitate to give us a call – our friendly team is always ready to assist you.

Assessment Services
Child and adult hearing evaluations
(Children ages 8 and up)
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Assess candidacy for implantable hearing devices such as Bone Anchored Hearing Systems (BAHS)
Middle ear function test
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Central Auditory Processing Disorder (CAP) testing - Ages 8-12 (coming soon)
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Emergency audiology services - Sudden sensorineural hearing loss (SSNHL)

Rehabilitation Services
Cerumen (earwax) removal/ cleaning
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Tinnitus evaluation and management
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Hearing aid prescription
Hearing Treatment Plans
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Hearing aid consultations, analysis, repair, & cleaning
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Bone Anchored Hearing System prescription and fitting
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Assistive listening device selection and education
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Online/Remote appointments available for select services

Custom Earmolds
Hearing aids
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Noise protection earplugs
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Swimming earplugs
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Custom-fitted mobile phone headsets
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Musician’s earplugs
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Sleep earplugs
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Flight/Airplane earplugs
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High-frequency attenuation plugs - Great for dental professionals

Educational Services
We offer educational and consulting services to enhance hearing health awareness and knowledge. We provide tailored programs for a variety of settings including:
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-Seniors/retirement communities: residents and staff
-Workplaces to better serve and support hearing
impaired customers and employees
-Primary care offices
-Schools
-Community programs
-And lots more!
Our goal is to empower, inform, and provide tools to help those with and without hearing health difficulties and to promote a more inclusive environment.
About
Jacqueline Araujo | M.Cl.Sc., Aud(C), Reg. CASLPO | Founder/ Audiologist

Welcome to Smiley Hearing Clinic, founded by Jacqueline Araujo, a passionate and dedicated audiologist with over a decade of experience in audiology and more than 15 years in healthcare.
Smiley Hearing Clinic holds a special dedication to Jacqueline's grandparents, Donald (deceased) and Geraldine Smiley, whose unwavering support for her academic and career pursuits have been a guiding light. Donald, affectionately known as 'poppa', embodied the essence of the Smiley name with his infectious smile and steadfast encouragement. As a pillar in the community, Donald's legacy of kindness and positivity continues to inspire every aspect of our practice.
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Jacqueline holds a Master of Clinical Science in Audiology from Western University, known for its pioneering audiology practices. Registered with the College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO) and certified by Speech-Language & Audiology Canada (SAC), she brings diverse clinical experience from private practices, large "chain" clinics, hospitals, and academic settings.
With additional training in Person-Centered Care and Teaching Psychology, Jacqueline provides compassionate care in a respectful environment, dedicated to enhancing her clients quality of life through improved hearing health.​​
When should you see an audiologist?
If you answer yes to any of the following;
Sounds
If you notice:
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Difficulty hearing conversations, especially when people are speaking softly or whispering
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Asking for people to repeat
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Turning up the volume on the TV or radio
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Struggling to hear in noisy environments, such as restaurants or crowded gatherings
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Difficulty hearing high-pitched sounds, like doorbells or birds chirping
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Feeling like others are mumbling or not speaking clearly
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Hearing ringing or buzzing sounds in your ears (tinnitus)
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Having trouble understanding speech on the phone
Social Withdrawal
​If you find yourself:
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Feeling socially isolated or avoiding gatherings due to difficulty hearing conversations
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Avoiding talking on the phone
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Missing out on important information during group discussions or social events
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Withdrawing from social interactions due to difficulties
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Hesitating to participate in activities that involve listening, such as watching movies or attending concerts, due to fear of not being able to fully enjoy the experience
Communication
​If you experience:
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Feeling left out or isolated in social gatherings due to trouble following conversations
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Difficulty distinguishing between similar-sounding words, leading to confusion in conversations
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Challenges in understanding speech with varying pitches or accents, causing frustration or misinterpretation
Physical & Emotional
​If you feel:
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Mental fatigue from straining to hear and comprehend conversations.
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Embarrassed or self-conscious about asking others to repeat themselves.
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An increase in stress or anxiety related to coping with hearing difficulties.
Hearing Health Resource Sheets
Check out these handy resources from Speech-Language & Audiology Canada (SAC)
Your Hearing Test: What to Expect

1
Before Your Appointment/Intake:
Upon arrival, to our newly renovated clinic, our friendly staff will provide you with our hearing health intake form. An electronic version is also available for online-booked appointments.

2
Assessment
After reviewing your intake form, your ears are examined using a video otoscope. If needed, earwax will be safely removed. Then, your eardrum and middle ear function will be analyzed.
Following this, your hearing and speech comprehension will be tested.

3
Results
After the assessment, we'll discuss the findings thoroughly, addressing any questions or concerns you have. Our aim is to ensure you understand your hearing health status clearly and its implications for you.

4
Treatment Options
Finally, we will collaborate on the best treatment plan tailored to your individual needs. Whether it involves hearing aids, audiological monitoring, or other interventions, we'll work together to develop an approach that meets your goals and enhances your quality of life.
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Audiologists are regulated healthcare professionals, and as such, are not permitted to use patient testimonials. This is to ensure that all information provided is accurate and unbiased. These regulations help maintain the integrity and trustworthiness of the care you receive.